WORLD: January 2015

Name some of the interconnect exchanges

Those licensed so far are:

-Integrated Wireless Technologies Nig. Limited

-Exchange Telecom Limited

-Telexchange Services Limited

-Medallion Communications Limited

-Interconnect Clearing House Limited

-NiconnxCommunications Limited

-Solid Interconnectivity Services Limited

In what ways are telephone networks connected in Nigeria

Two ways:

-Networks are connected directly to themselves

-Networks are connected to interconnect exchanges.

How in general terms can Customer relations be improved?

Customer Relations

-It is best if provider and consumer speak the same language

-Service Provider must know the service very well and must educate consumer

-Help desk without proper education and deep information may be useless to the business if it is not solving consumers problems

-The attitude of all in the business should be to ‘serve’ the customer not to ‘help’ him

How is the Decree 75 of 1992 different from The National Communications Act of 2003?

National Communications Act 2003

Made Significant improvement on Decree 75 of 1992

-More power/more independence to NCC

-Tenure of Commissioners more secured

-Creates the National Frequency Management Council, NFMC.

-Provides for Universal Provision Fund

In what classes do licensees provide services in Nigeria?

Operating Licenses

-Fixed Wireline Telephony

-Fixed wireless Telephony

-Long Distance Communication Carrier Services

-Mobile Telephony

-Internet Services

-Value Added Services

-Content Provision

-Equipment Vendoring

-Technology provision

Key indices of recent telecom evolution in Nigeria

-Auction of Mobile frequencies 2001

-Huge yield of $1.055billion from Frequency Auction in 2001 and 2003

-Influx of investment

-Exclusivity for 5 years for GSM providers

-Duty tax reduction to 5% for telecommunication equipment

-Pioneer Status for the earliest providers

-Liberal regulation on the part of NCC

-NCC’s Pro-consumer/Fair to all/Level field playing regime of regulation

-Establishment of the Telecom Consumers Parliament

-Licensing regime is technology neutral

-Unified Licensing

Why are some licenses auctioned and others not?

Auctioning

-In Auction situations, sometimes the

resources to realize the licenses, frequency

for example, are scarce, so the available ones

are given to the highest bidders.

-It is also easy to implement as the technical

superiority of bidders do not count as in the

cases where it is their ability to perform that is

crucial. In many cases of auctioning, bidders

are already known to have performed in other

markets.

-Sometimes, an administration may choose to

auction in order to source capital for

developing other area of the industry or of the

entire economy

Highlight the key indices

of Evolution of Current Telecom

Landscape in Nigeria

Who Is doing what

As in a list of Telephone Service providers only.

Describe the Nigerian Telecom Industry Structure

The industry is structured into:

-Ministry of Communications, MOC, which

–Formulates Telecommunications Policy

–Represents Nigeria in International Fora

-Nigerian Communications Commission, NCC which

–Regulates the Industry

-Licensees, who

–Provide goods and services under the supervision of NCC, and

-Consumers who

–Subscribe to services of Operators

History and Forecast of Telecom Investment Growth in Nigeria

- 1960 - 1999 $5BILLION investment recorded

- 1999 – 2003 Up to $4.5BILLION investment

recorded

- 2004 – 2007 Up to $11BILLION recorded

- 2007 – 2009 Up to $12.5Billion recorded

- 2009 – 2011 Up to $25BILLION investment forecast.

Telecom Industry Q & A

Mention the Type of Telephone Services and
the Service Providers in Nigeria

Telecom Industry

Telecom Industry
Questions & Answers

SKILLS DEVELOPMENT OPTIONS

-TRAINING

There can be no skill acquisition without training

-THE RIGHT JOB

Aim at the right job when a career has been chosen

-THE RIGHT COMPANY

There are some companies whose industrial policy helps to build very good career. Aim at working for them. You may have to live with a few other minuses though.

-THE RIGHT BOSS

Who the boss is can make a world of difference

-PERSONAL ATTRIBUTES

Who you are counts

-SPECIAL TALENTS

INDUSTRY REQUIREMENT

-Qualification

Though most important, it is not Alpha and Omega

lSkills

Very critical and very important

-Experience

Nothing can replace experience especially where one is skilled

-Talent

This is special gift of nature. But it can also be developed and enhanced.

-Re-training

Refreshing

With a background in ARCHITECTURE

-Computer Appreciation

-Telecommunications for All

With a background in ACCOUNTING

-COMPUTER APPLICATIONS;

-MARKETING;

-Telecommunications for All

With a background in PHILOSOPHY, LIBERAL ARTS

-Computer Appreciation;

-Telecommunications for All

With a background in ECONOMICS

-Computer Appreciation;

-MARKETING;

-Crossover Telecommunications Training

-Telecom for Non Engineers

With a background in LAW

-COMPUTER APPLICATIONS;

-TELECOM LAW;

-Telecommunications for All

With a background in BIOLOGICAL SCIENCES

-Computer Appreciation

-Crossover Telecommunications Training

-Telecommunications for All

With a background in MATHEMATICS

-Computer Appreciation

-COMPUTER NETWORKING

-Telecommunications for All

-Crossover Telecommunications Training